Freesound Forums

Hello everyone,

I have just donated to the project but by mistake I´ve checked the "I want this to be a recurring monthly donation" tick. I need to cancel the regular donations, I´ll be donating every once in a while be I won´t be able to do it regularly.

Can´t find where to cancel the monthly donations?
Can you please help me how to do it?

Thanks

Hi,

Thanks for your donation. The recurring donation is managed by stripe or paypal (whichever method you used to donate), so you should find options to cancel it in the corresponding websites. I suspect might have received some email after your donation which might have instructions for doing so.

HI,

Only got a mail from "Phonos Fundación" showing the receipt of my donation and there´s absolutely no instructions on how to cancel the future ones.
Can you please tell me a way to do it? If I cancel my FreeSound account will it also cancel the recurring donations? Unfortunately I just can´t donate monthly and I really need to fix this.

Hi Fabio,

I was able to find Stripe information about your donation and there's no active subscription. I don't think you'll be charged again. If it happens, please let me know as we'll refund and investigate further. But everything looks like no recurring payment is actually set up.

Thanks!

Hi again,

Now that I think of it, this might have been due to a bug that made all checkboxes look like being checked, even if they were not. Therefore you might have thought the recurring payment option was selected, but it was not really. The bug was just fixed anyway.

Thanks!