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    17 posts

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    84 sounds
    19 posts
    Site is operating slowly


    I've tried to upload sound today, but it has failed several times now. Searching and reading forum is slow and my browser keeps on loading. I've tested that my internet connection is good. Spedtest says 80 mbits download and 45 mbit upload, so I think that the problem is here in Freesound. What should i try with the upload process?

  • avatar
    84 sounds
    19 posts


    Another problem with the upload process. When I start to upload longer file and leave it there, it won't upload fully. It's uploading the file for a while, but not completely. All I get is failed upload with information "something went wrong." Any advice with this problem?

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    3517 sounds
    335 posts


    How large is the file? If it is over 1GB it will fail. That said I've been having problems uploading larger files that are not 1GB. I get "something went wrong" as well.

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    3567 sounds
    28 posts


    I get the same problem when uploading any more than 20 plus sounds at the same time that are less than 150 megabytes. Upon finishing my upload for my sound pack, I needed to only upload less than 15 sounds at a time and even then when describing them, 20 or so sounds out of 300 sounds had processing errors and needed to be reuploaded.

    Something is wrong indeed because I never had this issue before.

  • avatar
    84 sounds
    19 posts


    The file is around 500 megabytes. Original recording is too big, but I have cutted the file to several pieces. Will try to cut it some More in near future.

    Edit: now I checked the file sizes. They're around 600-800 megabytes. Original file is around 2 gigabytes, other one is 1,05 gigabytes, but I've split then because I've known the file size limit.

    Just tried to upload multiple files, but it stopped in minutes after the upload started with "Something went wrong."

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    741 sounds
    169 posts


    Hi lartti, Erokia, tim.kahn,

    We experienced problems with uploads sometimes although generally it should work fine. It is true that large files (of the sizes you mention) cause problems some times, I'd advise you to try uploading them one by one. Also, maybe you can share the files with me (send me a private message with a link) and I'll try it myself. Uploading is a thing which is typically hard to test well for us because it really depends on many things we don't control.

    Cheers,

    frederic
    the freesound team
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    84 sounds
    19 posts


    Frederic,

    I've just sent you a private message with download link to my files. Thanks for help with this. Interesting was that they we're uploading to TransferNow over 5 megabytes per second.

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    741 sounds
    169 posts


    Hi,
    got the files, but I see a 2GB file and a 1GB. The 2GB file will fail for sure the the 1GB is too close to the limit and it will mostly likely fail as well. I thought you were trying with smaller files ~500mb and it was failing still. Would you like to try that? I'll do tests with your files anyway.

    frederic

    frederic
    the freesound team
  • avatar
    84 sounds
    19 posts


    Sorry, my mistake! I send you the original files. I've splitted the files to pieces. I have four .wav-files, (which are the same audio, only cutted to multiple files), they're about 650-750 megabytes per file. I have same problem with them, too.

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    741 sounds
    169 posts


    Hi again,

    Your big files cause a "something went wrong" message which appears right after clicking upload because the files are too large. This should be improved in the UI as it should say "file too big" instead. If you want to share the sliced versions I can try with those. Thanks,

    frederic
    the freesound team
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    84 sounds
    19 posts


    I've just sent the sliced versions to you in pm.

    One another improvement to the UI. Can it give the "file is too big" -warning before the upload begins? I mean, when you upload file that is near or over the file size limit, I can't even try to upload the file to Freesound.

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    741 sounds
    169 posts


    I already opened an issue for improving the upload UI to show clearer error messages, even before the upload begins. One thing I realized though is that when uploading multiple files at once, the 1GB file size limit is not per file but considering all of them. Therefore, 2x600mb files will fail sad

    frederic
    the freesound team
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    84 sounds
    19 posts


    Thanks for help and information. In future, I upload one file at time, not bunch of big files. For linger files I will be using some compressed format.

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    328 sounds
    2900 posts


    frederic.font wrote: when uploading multiple files at once, the 1GB file size limit is not per file but considering all of them. Therefore, 2x600mb files will fail sad

    This is very interesting information. Is this a feature by design?


    I am the thing that goes bump in the night...



    The Freesound Team
  • avatar
    17 sounds
    489 posts


    Hi All,

    Can I suggest this more detailed info is described in the FAQ? It mentions 1GB limit per file rather than per upload.

    Not everybody reads FAQs, but I'm sure it would save time and frustration for those who do, and also for Admin.

    Regards and Well-Health to all,

    Wibby.

    Heaven in the sky is to die for, Heaven on earth is to live for.
  • avatar
    741 sounds
    169 posts


    yeah, to be honest, that was a surprise to me also, so it is very recent news smile
    I'll update the FAQ and see if we can increase the limit to be per file even in multiple file uploads.

    frederic
    the freesound team
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    249 sounds
    582 posts


    The limit may be not inside freesound, but between it and us users, e.g. NGINX/Apache.

    17 posts